Dealing with difficult or stressful conversations isn’t impossible nor is it a cakewalk. There is absolutely no way one could avoid a nerve-racking conversation, it’s a part of life; we’d say it’s bound to happen every day. Such conversations should be handled with respect for the opposite and thoroughly understanding the scenario that persists.
You can get through it like a boss! How? Take a look at these guidelines we have compiled that can help you deal with tough conversations.


The place and time matters!

The most important attribute to take note of is; not to pick up with a stressful conversation if the person you are dealing with is in the same emotional state. As the opposite person would not be in a state of mind to accept or listen to your view points. Most of all picking up a nerve-racking conversation at such a time can only worsen the situation and lead to dramatic and aggressive scenes at office.

What you need to say?

Plan what you need to say. This necessarily does not mean you have a printed script rolled up in your cuffs. Understand the scenario and mentally put up points that could provide a solution and not worsen the conversation.

Be a good listener!

Sometimes all you need to do is listen and not interrupt while the opposite person is busy stating his/her stand . At times it is quite difficult to stay mum for long, however put your patience to test and listen carefully. Speak up after the person is done clearing his/her standpoint. That’s how you be professional when in an environment that requires you to do so.

Avoid team-play!

Avoiding teaming up, this isn’t a battle, it’s just a conversation that needs a solution. Keep away from saying nasty things such as “everybody said it”,“everybody thinks that way”. Saying things as such would just lower the opposite person’s self esteem and at times can result in a rougher scenario.

Perspectives are meant to be different!

Always remember the way you view a problem is different from the way your team player views  it. A problem can have 100 logical ways to look at. Hence starting a conversation with a mindset of; your way of approach being the only right one would lead to a verbal scuffle.

Do not mix emotions!

Sympathy is good enough, empathising with the problem would just lead to finding a biased solution to solve the mystery. Do not mix emotions while you approach the problem. Make sure you have a defined point of view of the problem that persists and then move on to find solutions that would suit both parties the best.

We hope these guidelines help you, we’d love to know how you deal with such conversations. Go on and share your thoughts.
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